Systems Librarian, Circulation Team

Position located in Dublin with Innovative Interfaces

DEPARTMENT: Customer Service
JOB CODE: SYSLIB
LOCATION: Dublin, Ireland

Innovative Interfaces creates cutting-edge products that allow libraries to succeed in a modern technology environment and the freedom to implement solutions that best meet their specific needs.

An established company with a vision for the future, Innovative connects with thousands of libraries of all types in over 50 countries.

We are seeking an enthusiastic individual who enjoys working in a fast-paced, collaborative environment, who will provide telephone and email support for Innovative's customers and perform effective technical troubleshooting of application issues. The position is based in the Dublin, Ireland office.

RESPONSIBILITIES:

Provides extensive telephone and email support for Innovative's customers using Innovative software on large multi-user Linux and UNIX systems. Use UNIX, SQL, and propriety utilities to analyze, troubleshoot, document, and resolve application issues reported by customers. Work with customers with varying levels of technical expertise to effectively pursue and resolve issues in an expedient manner.

REQUIREMENTS:

MLS or other relevant degree and/or minimum of one year of library experience in circulation, technical services, or system administration Previous library experience is required. MLS or other relevant degree is a plus Demonstrated ability to learn and apply new technologies independently and adapt quickly to changing technologies Ability to balance multiple priorities and work effectively under pressure in a rapidly changing environment Excellent written and verbal communication skills Superior attention to detail and commitment to following through until customer issues are fully resolved Proven analytical and problem solving skills. Ability to work independently while supporting the efforts of the European support team and the Customer Support Department.

DESIRED:

Previous experience working with Innovative's Millennium or Sierra system Previous experience working within a UNIX environment Previous experience working with web applications, scripting languages, network technologies, and/or relational databases Fluency in a foreign language, particularly in Spanish or Arabic

To apply, please email directly: InnovativeInterfacesGlobal@iii.com

This position will be based in the Dublin, Ireland office.